Experienced Carers | NDIS Support Coordinator & Psychosocial Recovery Coach Team | Smiley's Support Services & Support Coordination

Support Coordination &

What is Support Coordination?

What is Psychosocial Recovery Coaching?

Psychosocial Recovery Coaching

Hi! I'm Kerry. I am Smiley's Support Coordination & Psychosocial Recovery Coaching Manager.

I'm very proud of this Team.

It's a close-knit welcoming group that share our passion to give our best to the people that we have been honoured to work with.

We all bring something different to the table and always collaborate to use all the skills and knowledge at our disposal to get the best results for our awesome Participants.

I joined the Smiley's Team because I value the Smiley's ethos and vision, energy and leadership, but mostly the compassion for their clients. I decided I wanted IN on this vision and although it's absolutely bonkers some days, I wouldn't change a thing!

My previous roles have been a Support Services Manager, a Plan Manager with NDIS and a/an LAC (Local Area Coordinator), but I'm also a mum of 8 kids, several of whom live with Autism, ADHD, Intellectual and Psychosocial Disability, so whilst I work this role, I also live it.

I continue to be awed at our growth these past years and still excited to see what this year brings us!

We actually don't advertise - all of our referrals are word of mouth - through our beloved clients or our local LAC's, Child Safety, Public Guardian and Public Trustee. We are known for our feistiness when it comes to supporting our clients, and I think of that as a positive. I love our Team.

What I love about Smiley's? So many things... possibly my favourite? "If the mountain will not come to Muhammad, then Muhammad must go to the mountain"....

We have brought in an awesome Occupational Therapist and now Physiotherapist coming into Gin GIn on a regular basis, into the Smiley's office to help our clients and Smiley's are now expanding into Aged Care!

We do this, so that our Smiley's clients can access much needed supports locally, instead of having the hefty price of travelling to the nearest 'big' town.

Meet the Team!

Kylie is our amazing boss, and multi-talented to boot! Past accomplishments include attending the Kismet Disability Awards in Melbourne, where her Clients and Team nominated her for her constant, consistent and always over the call of duty effort! Kylie has a passion for her clients but also for studying further to benefit everyone she meets.

Kylie was placed in the TOP 4 Support Coordinators in Australia!!! Quite a feat!

Kylie is a Psychosocial Recovery Coach, Support Coordinator, but is also a qualified Counsellor.

Kylie is focusing this year on her Counselling and Psychosocial Recovery Coaching. We are looking forward to what crazy antics she gets up to next! She certainly keeps us all guessing!

Superpower - Kylie can see the end result of how she can assist people before they've barely sat down. She retains an amazing amount of knowledge that she can pull out at the drop of a hat and always goes that step further for all of our Smiley's clients.

Kylie

Kerry

Hey there!

I'm Brookie - I've been working as a Support Coordinator in the NDIS field since 2020, and I really enjoy making a difference in people's lives. I like to think of myself as a bit of a pit-bull when the situation calls for it! I thrive on challenges! I enjoy working on SIL applications, resolving issues related to NDIS support models, securing additional funding, and advocating for participants and their families.

I became a mum in 2022, and my family includes my husband, our two little ones and our super spoiled dog, Shredda. We just bought property in the Childers area, and we're absolutely loving it. Life has taken a great turn since moving here, and we couldn't be happier. We used to call Ipswich home, but there's no looking back now!

I really enjoy the work atmosphere at Smiley’s! Since I joined in February 2025, I feel like I’ve truly thrived here. If you need anything relating to Support Coordination, just let me know, I’ll be at Smiley’s!

Superpower - Brookie has already proven herself to be a fantastic fit to the Smiley's Team. She's an absolute whirlwind with a sunny personality and a true passion for this role.

She takes on everything she does with drive and enthusiasm - she has been a role model for everyone here - and she is happy to pass on her skills to our growing team. Her influence at Smiley's has been huge and her light fills a room.

Brookie

So welcome everyone - always happy to have a chat to see how we can help you at Smiley's!

And also introducing Amy!

I haven’t always lived in the area, but 15 years ago I fell in love with a local boy and married him. Now I live in the Gin Gin Area with my husband and extended family. We have 8 children between us (with twins and triplets amongst these children). Most of our kids are not kids anymore, and some have kids of their own. We love our grandchildren, and fur babies – cats and dogs.

I love learning and will probably always be learning. My hobbies include reading, crochet, music and strength training. My days are often filled with some kind of blend of all of these.

I have joined the Smiley’s Team because I am inspired by their passion to help people make their lives better. I am driven by the same passion, if I can help someone to feel just a little more peace of mind, or direction in their lives, then I will be happy.

Amy is joining Smiley’s in a dual role as both a Psychosocial Recovery Coach and Support Coordinator. With her hands‑on approach, lived experience, and ongoing studies in Mental Health in the Community, she is already making a strong impression and quickly building her own following.

Superpower - Amy's work ethic, passion for helping people and going over and above is what she brings to the Smiley's table. Her commitment to learning, combined with her natural ability to connect with others, makes her a valuable addition to our team and a trusted support for the people she works with.

We’re also very thrilled to have you with us, Amy — welcome to Smiley’s!

Amy

Senior Support Coordinator

Hi, I'm Donna,

Donna is one of our Senior Support Coordinators and another one who hates photos!!

I’ve been working in the disability and NDIS sector since 2020, and I genuinely love what I do. For me, being a Support Coordinator is about so much more than navigating the NDIS — it’s about getting to know the person behind the plan, understanding what matters to them and helping them work towards a life that is meaningful to them.

I’m passionate, empathetic and committed to advocating for the people I support. I enjoy helping participants navigate what can sometimes feel like an overwhelming NDIS system, connecting them with the right supports and making sure their voice remains at the centre of the decisions that affect their lives.

The most rewarding part of my role is seeing participants achieve their goals, overcome barriers and experience things they may not have thought were possible. I love celebrating the big wins, but I also appreciate the smaller moments that can make a huge difference to someone’s life.

I’m particularly passionate about supporting some of the most vulnerable people within our community. I believe everyone deserves to feel heard, respected and valued, and to have the opportunity to live their best life — whatever that looks like for them.

At the heart of what I do is a simple belief: the person should always come before the plan.

Superpower - Donna has shown her ability to navigate all of the changes NDIS has thrown at us and somehow remain dedicated, consistent - her passion, drive and work ethic never waiver. Her learned knowledge and lived experience add to her skillset of being able to sparkle in this very challenging role.

Donna

Introducing Barb,

Smiley’s Support Services is delighted to welcome Barb to our Support Coordination team. Barb brings warmth, dedication, and a deep commitment to the rural communities she proudly calls home.

Having lived in the Gin Gin and Mount Perry region for the past 10 years, Barb has built strong local connections and a genuine understanding of the lifestyle, values, and resilience that define our community.

With an extensive background in Aged Care across both home and community settings, Barb offers a wealth of knowledge in navigating support systems, advocating for individuals, and ensuring people feel empowered and heard. Her experience working alongside older Australians has shaped her compassionate, person-centred approach—an approach she now brings to her work with NDIS participants.

Superpower - Barb has an innate way of inspiring people to live their best life. she is passionate about helping people maintain independence, strengthen their wellbeing, and stay connected to the people and places that matter most.

Her love of rural living shines through in everything she does, and she is committed to supporting locals to thrive within their own communities.

We are thrilled to have Barb as part of the Smiley’s team and look forward to the positive impact she will continue to make across Gin Gin, Mount Perry, and surrounding areas.